August 6, 2003 -- (WEB HOST INDUSTRY REVIEW) -- ServePath (servepath.com) announced yesterday that it recently hired Janet Cornell as its new customer service manager.
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Cornell is an Internet industry veteran with 18 years of experience building support operations. She most recently served as director of support operations for AboveNet and Telegis Networks.
"Since Janet has joined ServePath, we have been able to increase the quality of our customer service and establish new procedures for customer communication," said John Keagy, president of ServePath. "Under her management, our technical support team is evolving into a strong part of our business that provides 24/7 support from a team of expert Systems Administrators, not call center operators."
According to Cornell, the most important element of creating a successful customer organization is strong internal linkages. "A large part of customer service is creating a seamless experience. Customer needs are anticipated, systems are in place, employees are trained, and the organization runs like a well-oiled machine," said Cornell.
Based in San Francisco, ServePath is a provider of dedicated servers.
